How surga898 Handles Your Account Data
This is the surga898 privacy policy — the page that tells you exactly what we collect when you open an account, what we store while you're in the...
Policy Posture and Jurisdiction Notes
Our privacy practices apply where local law permits and follow the data-handling expectations relevant to supported regions in Indonesia. We collect what's needed to run your account: your sign-in details, the device you log in from, and references tied to DANA, OVO, GoPay or QRIS transactions so payment reconciliation works. We don't sell your data. We share processor-level references only with the
payment partner involved in a given transaction, and only for the duration that local rules require. You can request a copy, a correction or a deletion of your record at any point by writing to our policy desk.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Reach Our Privacy Desk
Privacy Inbox
Write to our privacy address for any data request — copy, correction, or deletion. We answer within the working week and confirm what was changed on your account record.
In-App Chat
Open the chat bubble inside your surga898 lobby and ask for the privacy team directly. Your session context is attached, which speeds up identity checks before we action a request.
Policy Updates Feed
Subscribe to the policy updates feed from your account settings. We push a short note whenever the privacy text on this page changes, with the date and the clause affected.
Editorial Trust Signals for This Policy
Named Owner
Our privacy clauses are owned by a named team inside surga898, not an outside vendor. Edits go through one desk, which keeps the wording on this page consistent with what's actually running in the system.
Dated Revisions
Every clause carries a revision date. When we change a retention window or a processor reference, you can see exactly when it shifted and roll back through the archive on request.
Plain Wording
We write the policy in short Indonesian-English sentences. No nested legalese, no hidden definitions buried four pages in. If a clause needs a term explained, the explanation sits next to it.
Processor List
The payment processors we share references with — for DANA, OVO, GoPay and QRIS reconciliation — are listed by name. You're not guessing who touched a transaction record tied to your account.
Retention Caps
Each data category has a cap: sign-in logs, device fingerprints, payment references and chat transcripts each expire on a stated schedule. Nothing sits in our store indefinitely without a written reason.
Request Audit
Every privacy request you file is logged with a ticket reference. You can ask for the audit trail of your own requests and we'll send the timestamps and the resolution note attached.
Consistency With Our Other Policy Pages
What This Policy Page Shows You
Clause Anchors
Each clause has a deep-link anchor in the URL bar. Copy the link to a specific clause and send it to support — they open the same paragraph you're reading, no scrolling needed.
Revision Stamp
A revision stamp sits at the head of the page with the last-changed date. If the stamp moves, the changelog below tells you which clause was touched and why.
Plain-Language Sidebar
A plain-language sidebar runs alongside the formal text on desktop. It restates each clause in one sentence so you can skim the policy without parsing the long version.
Mobile Collapse
On phones the clauses collapse into tappable accordions grouped by topic — data we collect, data we share, your rights. Tap one, read it, move on.
Print View
A print view strips the page to clean A4 with the revision date in the footer. Useful if you want a hard copy of the version in force on the day you opened your account.
Changelog Footer
The footer lists every change made in the last twelve months with date, clause and a one-line summary. Older entries sit in the archive, linked from the same footer block.